{"id":1896,"date":"2026-05-28T15:57:19","date_gmt":"2026-05-28T15:57:19","guid":{"rendered":"https:\/\/www.goldytools.com\/blog\/?p=1896"},"modified":"2026-05-28T16:12:00","modified_gmt":"2026-05-28T16:12:00","slug":"if-ms-outlook-wont-start-check-out-these-solutions","status":"publish","type":"post","link":"https:\/\/www.goldytools.com\/blog\/if-ms-outlook-wont-start-check-out-these-solutions\/","title":{"rendered":"If MS Outlook won&#8217;t start, check out these solutions"},"content":{"rendered":"<p>Many businesses use Microsoft Outlook for emailing since it offers a number of better capabilities than alternative email clients. However, the majority of Outlook users encounter frequent issues such as &#8220;MS Outlook cannot start&#8221; and &#8220;Cannot open the Outlook Window.&#8221; When there are problems with the Outlook profile file, the messages &#8220;The information store could not be opened&#8221; and &#8220;The set folders could not be opened&#8221; appear.<\/p>\n<p>We will thus go over some typical Outlook errors, their causes, and potential fixes for Outlook not opening issues in this how-to tutorial.<\/p>\n<h2>Reasons for Outlook Pop-Up Image Errors<\/h2>\n<p>When a user clicks on the Outlook icon and attempts to log into an Outlook profile, Microsoft Outlook cannot launch. The error looks like the one seen below.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.goldytools.com\/blog\/wp-content\/uploads\/2026\/05\/outlook-1.webp\" alt=\"Outlook icon\" width=\"290\" height=\"107\" class=\"aligncenter size-full wp-image-1899\" \/><\/p>\n<p>Errors such as &#8220;Cannot open the Outlook Window&#8221; also occur. When Outlook is launched, the messages &#8220;The information store could not be opened&#8221; and &#8220;The set folders could not be opened&#8221; appear. When Outlook.ost or\u00a0the file is damaged, these errors appear\u00a0has grown to its maximum size.<\/p>\n<p><strong>&#8220;Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened. The information store could not be opened.&#8221;<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.goldytools.com\/blog\/wp-content\/uploads\/2026\/05\/outloook-2.webp\" alt=\"Cannot start Microsoft Outlook\" width=\"368\" height=\"137\" class=\"aligncenter size-full wp-image-1900\" srcset=\"https:\/\/www.goldytools.com\/blog\/wp-content\/uploads\/2026\/05\/outloook-2.webp 368w, https:\/\/www.goldytools.com\/blog\/wp-content\/uploads\/2026\/05\/outloook-2-300x112.webp 300w\" sizes=\"(max-width: 368px) 100vw, 368px\" \/><\/p>\n<p><strong>&#8220;Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened.You must connect to Microsoft Exchange with the current profile before you can synchronize your folders with your Outlook data file (.ost)&#8221;.<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.goldytools.com\/blog\/wp-content\/uploads\/2026\/05\/outlook-3.webp\" alt=\"connect to Microsoft Exchange\" width=\"371\" height=\"147\" class=\"aligncenter size-full wp-image-1901\" srcset=\"https:\/\/www.goldytools.com\/blog\/wp-content\/uploads\/2026\/05\/outlook-3.webp 371w, https:\/\/www.goldytools.com\/blog\/wp-content\/uploads\/2026\/05\/outlook-3-300x119.webp 300w\" sizes=\"(max-width: 371px) 100vw, 371px\" \/><\/p>\n<p>According to Microsoft, a corrupted Navigation Pane settings file called name.xml, which contains the Outlook profile name, is the primary source of the issue &#8220;cannot start MS Outlook cannot open the outlook window.&#8221; If the file size is 0 KB, we may be certain that it is corrupted. Nearly all versions of Microsoft Outlook may be impacted by file corruption, even though the precise cause is unknown. Other explanations could be:<\/p>\n<ul>\n<li>When Outlook is used in compatibility mode<\/li>\n<li>Using an outdated profile made with an earlier version of Outlook<\/li>\n<li>Uninstalling or reinstalling Outlook incorrectly<\/li>\n<li>Outlook data file damage or deletion<\/li>\n<\/ul>\n<h2>Resolving the Error &#8220;Ms. Outlook Cannot Start&#8221;<\/h2>\n<p>Following our discussion of the reasons behind Outlook startup failures, we will now learn how to resolve the &#8220;cannot start MS Outlook cannot open the outlook window&#8221; error using the following solutions:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.goldytools.com\/blog\/wp-content\/uploads\/2026\/05\/outlook-4.webp\" alt=\"cannot start MS Outlook cannot open the outlook window\" width=\"290\" height=\"107\" class=\"aligncenter size-full wp-image-1902\" \/><\/p>\n<h3>Method 1: Retrieve the Navigation Pane Settings File<\/h3>\n<p>The damaged navigation pane settings file is the primary reason why Outlook cannot start properly. To resolve this, the corrupted file must be recovered using the following procedures:<\/p>\n<ul>\n<li>After selecting &#8220;Start,&#8221; enter &#8220;Outlook.exe \/resetnavpane.&#8221;<\/li>\n<li>To launch Outlook, click Enter or choose the file.<\/li>\n<\/ul>\n<p>The XML file containing the navigation pane settings will be deleted using the following procedures if the user is unable to retrieve the navigation pane settings file using the preceding method:<\/p>\n<ol>\n<li>Enter &#8220;%appdata%\\Microsoft\\Outlook&#8221; in the Start Menu.<\/li>\n<li>The folder containing the configuration files for Microsoft Outlook will open.<\/li>\n<li>Look for and remove the Outlook XML file.<\/li>\n<li>Only when the Recover option is unsuccessful should the navigation file be deleted.<\/li>\n<\/ol>\n<h3>Method-2: Repair Outlook Data File to Fix Outlook not Opening Issue<\/h3>\n<p>If the previous Outlook version was improperly uninstalled, Outlook data files may be corrupted, which is why MS Outlook won&#8217;t start. If an issue such as &#8220;cannot start MS Outlook cannot open the outlook window&#8221; appears, we can use scanpst.exe to repair the PST file by following these steps:<\/p>\n<ol>\n<li>Launch Windows Explorer and navigate to C:\\Program files\\Microsoft Office.<\/li>\n<li>Double-click Scanpst.exe after finding it.<\/li>\n<li>Choose the desired PST file by browsing.<\/li>\n<li>Fix the Outlook data file that is damaged.<\/li>\n<\/ol>\n<h3>Prime Automated Solution to Fix MS Outlook Cannot Start<\/h3>\n<p>The built-in Outlook inbox repair tool mentioned above is good and sufficient for fixing minor corruption in users&#8217; Outlook data files. However, the program performs poorly and displays issues such as not responding or being stopped in the repair process when dealing with huge Outlook data files. and numerous others.<\/p>\n<p>Therefore, in order to simplify the repair process, we will develop a fantastic program that provides you with the appropriate method for resolving Outlook data file (PST) corruption. Goldytools <a href=\"https:\/\/www.goldytools.com\/outlook-pst-repair.html\">Outlook PST \u00a0Repair<\/a> application has the ability to restore deleted Outlook contacts, email notes, and other data files in addition to fixing corrupted PST files and Outlook PST errors.<\/p>\n<h3>Method-3: Re-create a New Profile and Import Data from Old File<\/h3>\n<p>If we are unable to restore our previous file, we can follow the steps below to establish a new Outlook profile:<\/p>\n<ol>\n<li>Select Control Panel &gt; Mail &gt; Data files. To create a new profile, add<\/li>\n<li>Choose the recently made profile and make it the default profile.<\/li>\n<li>If Outlook starts with a new file after restarting, copy the information from the previous file.<\/li>\n<li>Use File &gt; Open &gt; Import &gt; Import from another program to import previous data.<\/li>\n<li>Click &#8220;Next&#8221; after selecting the Outlook data file.<\/li>\n<li>To finish the import procedure, click Finish.<\/li>\n<\/ol>\n<h3>Method-4: Turn Off Outlook Compatibility Mode<\/h3>\n<p>Even after attempting all of the previous fixes, Microsoft Outlook is unable to initiate the error. Perhaps you may resolve this issue by following the instructions to disable Outlook&#8217;s compatibility mode. To disable the Outlook compatibility mode, do the following:<\/p>\n<ol>\n<li>Click the Start button and enter exe into the search bar.<\/li>\n<li>Right-click Outlook.exe, then select Properties.<\/li>\n<li>From the Properties Window, select the Compatibility Tab.<\/li>\n<li>Remove the compatibility mode from the checkbox.<\/li>\n<li>Restart Outlook by clicking OK.<\/li>\n<li>If it doesn&#8217;t work, look up PST files and choose &#8220;Restore previous versions.&#8221;<\/li>\n<\/ol>\n<h3>Method-5: MS Outlook Cannot Start? Remove XML Files<\/h3>\n<p>Corrupted XML files in the Outlook directory can also prevent Microsoft Outlook from starting. By following these instructions, you may quickly remove these corrupted files and resolve the issue of Outlook not opening:<\/p>\n<ol>\n<li>Start by using the Windows + R keys or the Run utility.<\/li>\n<li>Now enter the app&#8217;s data in the input field and press Enter.<\/li>\n<li>Select Local &gt; Microsoft &gt; Outlook.<\/li>\n<li>Now, according to the Outlook version, open your Outlook folder. For example, there is a folder called 16 in Outlook 2016.<\/li>\n<li>Restart Outlook after removing the XML files from the Outlook folder.<\/li>\n<\/ol>\n<h3>Method-6: Open Outlook in Safe Mode<\/h3>\n<p>To launch Microsoft Outlook in safe mode, click its icon while holding down the Ctrl key or Start, type Outlook \/safe into the search bar, and hit Enter. When Outlook asks if you want to launch it in safe mode, choose &#8220;yes.&#8221; As an alternative, we can use the command \u2018outlook.exe \/noextensions\u2019. In essence, you can open the Outlook program in its actual settings by launching it in safe mode.<\/p>\n<h2>Quick Tips to Fix Outlook not Opening Erro<\/h2>\n<ul>\n<li>Check\u00a0your\u00a0credentials\u00a0and\u00a0password:\u00a0Make\u00a0sure\u00a0the\u00a0user&#8217;s\u00a0password\u00a0has\u00a0been\u00a0typed\u00a0correctly\u00a0and\u00a0that\u00a0their\u00a0Outlook\u00a0account\u00a0information\u00a0are<\/li>\n<\/ul>\n<p>legitimate.<\/p>\n<ul>\n<li>Credential Manager: Verify that no out-of-date Outlook credentials are kept in the Windows Credential Manager.<\/li>\n<li>Windows Updates: Make sure Windows and Office are up to current. Compatibility problems can occasionally arise from software that is too outdated.<\/li>\n<li>Antivirus\u00a0and\u00a0App\u00a0Permissions:\u00a0Verify\u00a0that\u00a0no\u00a0security\u00a0or\u00a0antivirus\u00a0program\u00a0is\u00a0blocking\u00a0Outlook. Turn\u00a0off\u00a0such\u00a0software\u00a0for\u00a0a\u00a0while\u00a0to\u00a0check\u00a0if\u00a0it&#8217;s\u00a0the\u00a0source\u00a0of\u00a0the\u00a0issue.<\/li>\n<li>Examine Addins: Turn off any Outlook addins that might be generating problems. To see if the problem still exists without addins, launch Outlook in Safe Mode<\/li>\n<h2>In summary <\/h2>\n<p>The &#8220;MS Outlook cannot start&#8221; problem that appears when opening an Outlook profile has been thoroughly examined in the blog. The blog&#8217;s final section outlines five potential fixes that Outlook users can employ to resolve the identical Microsoft Outlook problem.<\/p>\n<h2>Frequently Asked Questions<\/h2>\n<p><strong>Q1<\/strong>. How can my Outlook be cleaned up?<\/p>\n<p><strong>Ans.<\/strong> You must adhere to the instructions in order to clean up your Outlook.<\/p>\n<ul>\n<li>Choose an email exchange you wish to clean up.<\/li>\n<li>Click the arrow next to &#8220;Delete &gt; Clean Up Conversation.&#8221; In Outlook, you may also clean up the entire folder.<\/li>\n<li>Choose Clean Up &gt; Clean Up Conversation now.<\/li>\n<li>Choose the Clean Up button to confirm if asked.<\/li>\n<\/ul>\n<p><strong>Q2.<\/strong> How much time does it take to fix Outlook?<\/p>\n<p><strong>Ans.<\/strong> Restoring corrupted or damaged files is the primary goal of Outlook fixes. Repairs can fix the majority of problems that traditional troubleshooting is unable to. Ten to fifteen minutes, or longer if needed, may pass throughout this process.<\/p>\n<p><strong>Q3.<\/strong> How can problems with Outlook be manually resolved?<\/p>\n<p><strong>Ans:<\/strong> To manually resolve Outlook not opening difficulties, follow these steps.<\/p>\n<ul>\n<li>After restarting the new Outlook, choose the Task Manager by right-clicking on the Start button.<\/li>\n<li>Choose MS Outlook &gt;&gt; End task now.<\/li>\n<li>After ensuring that the recently opened Outlook is closed, terminate Task Manager.<\/li>\n<li>When the new Outlook closes, reopen the application as normal.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Many businesses use Microsoft Outlook for emailing since it offers a number of better capabilities than alternative email clients. However, the majority of Outlook users encounter frequent issues such as &#8220;MS Outlook cannot start&#8221; and &#8220;Cannot open the Outlook Window.&#8221; When there are problems with the Outlook profile file, the messages &#8220;The information store could &hellip; <a href=\"https:\/\/www.goldytools.com\/blog\/if-ms-outlook-wont-start-check-out-these-solutions\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">If MS Outlook won&#8217;t start, check out these solutions<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[111],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>If MS Outlook won&#039;t start, check out these solutions - Blog - GoldyTools<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.goldytools.com\/blog\/if-ms-outlook-wont-start-check-out-these-solutions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"If MS Outlook won&#039;t start, check out these solutions - Blog - GoldyTools\" \/>\n<meta property=\"og:description\" content=\"Many businesses use Microsoft Outlook for emailing since it offers a number of better capabilities than alternative email clients. 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However, the majority of Outlook users encounter frequent issues such as &#8220;MS Outlook cannot start&#8221; and &#8220;Cannot open the Outlook Window.&#8221; When there are problems with the Outlook profile file, the messages &#8220;The information store could &hellip; Continue reading If MS Outlook won&#8217;t start, check out these solutions &rarr;","og_url":"https:\/\/www.goldytools.com\/blog\/if-ms-outlook-wont-start-check-out-these-solutions\/","og_site_name":"Blog - GoldyTools","article_publisher":"https:\/\/www.facebook.com\/goldytools","article_published_time":"2026-05-28T15:57:19+00:00","article_modified_time":"2026-05-28T16:12:00+00:00","og_image":[{"url":"https:\/\/www.goldytools.com\/blog\/wp-content\/uploads\/2026\/05\/outlook-1.webp"}],"author":"harshit","twitter_card":"summary_large_image","twitter_misc":{"Written by":"harshit","Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.goldytools.com\/blog\/if-ms-outlook-wont-start-check-out-these-solutions\/#article","isPartOf":{"@id":"https:\/\/www.goldytools.com\/blog\/if-ms-outlook-wont-start-check-out-these-solutions\/"},"author":{"name":"harshit","@id":"https:\/\/www.goldytools.com\/blog\/#\/schema\/person\/3d660bd5990e0d573cfc3406bcb83eed"},"headline":"If MS Outlook won&#8217;t start, check out these solutions","datePublished":"2026-05-28T15:57:19+00:00","dateModified":"2026-05-28T16:12:00+00:00","mainEntityOfPage":{"@id":"https:\/\/www.goldytools.com\/blog\/if-ms-outlook-wont-start-check-out-these-solutions\/"},"wordCount":1448,"commentCount":0,"publisher":{"@id":"https:\/\/www.goldytools.com\/blog\/#organization"},"image":{"@id":"https:\/\/www.goldytools.com\/blog\/if-ms-outlook-wont-start-check-out-these-solutions\/#primaryimage"},"thumbnailUrl":"https:\/\/www.goldytools.com\/blog\/wp-content\/uploads\/2026\/05\/outlook-1.webp","articleSection":["Outlook PST Repair"],"inLanguage":"en","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.goldytools.com\/blog\/if-ms-outlook-wont-start-check-out-these-solutions\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.goldytools.com\/blog\/if-ms-outlook-wont-start-check-out-these-solutions\/","url":"https:\/\/www.goldytools.com\/blog\/if-ms-outlook-wont-start-check-out-these-solutions\/","name":"If MS Outlook won't start, check out these solutions - 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